Technical Telephone & E-mail Assistance

Technical assistance is provided by our Call Control Center are open at standad working hours. Our technical representatives provide prompt resolutions using a defined procedure. If an issue cannot be resolved within a reasonable time frame, it will be escalated to our senior technical expert.



  • Recovery and troubleshooting: 
    Immediate assistance for technical problems resulting in corrective actions(including hardware or software upgrades performed by our certified technical representative)
  • Installation and configuration: 
    Technical assistance or corrective actions provided during the installation and configuration.
  • Documentation: 
    Updated technical documentation in hard copy or CD format upon request
  • System testing:
    Simulation of field trouble allowing for quick identification of reported problems
  • Spare parts recommendation: 
    Assist our customers in identifying critical spares

You are welcome to contact our technical support team on or

or report your problem on:  TEL: +98-21-44480277  FAX: +98-21-44480278 or

TEL: +98-441-2221084  FAX: +98-441-2228848

We are always at your service!


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